Customer Service

I have had a Nextel phone since 2003 approximately. I started my account through the Police Dpt. I work for and later on I opened my own account.

I was advised by Nextel that I could use two additional lines in a family plan for the same price I was paying before, so I decided to use one of the lines for my son.

The plan was 1,400 minutes per month, free incoming calls, nights (after 7pm) and weekendes free, free nation wide long distance and free use of the direct connect.

The next time I called was because the bill did not reflect what the Customer Service Rep. had advised me it was going to be.